Customer Q and A Forum
Adding a question and answer forum is a good way to encourage customer interaction while creating an ever growing community and knowledge base for your product.
How Does a Q and A forum work
Customers and distributors make public requests for help on applications installation or repairs for your products. Technicians and other qualified users may reply in the same web format.
You may authorize all users or qualified users such as your distributors and service technicians to join in the debate and make their contributions. In this case it is recommended to have an in house moderator to ensure that the proposals remain constructive and to prevent abuse.
New users can automatically search past requests for help with their problem, saving your staff time in replying to the same question over again.
Prospective customers also value the help and support of a community of users around a product. This is particularly important with service and maintenance communities where often the proposals for product improvement or better ways to repair the product often come from the users and maintainers themselves rather than the manufacturers own technicians.
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